Frequently Asked Questions
ACCESS
Make sure you are logged in via the link in the invitation you received. The access is reserved only to the employees of the Pomellato Group’s companies based in the following countries: Belgium, France, Germany, Italy, Principality of Monaco, Spain, UK, USA.
Users who have already registered for previous sales can access the sale with the previously used login credentials (username and password).
New users, after clicking on the button in the invitation, will have to follow the wizard to complete the registration by creating the password they prefer associated with the Company Mail that received the invitation.
If the problem persist, please contact: privatesale@dodo.it
You will be able to access the sale site starting from the opening date of the private sale.
Here you can view the catalog and complete your purchases.
To access the Private Sale you will need to register with your company email. The access is reserved only to the employees of the Kering Group’s companies based in the following countries: Austria, Belgium, Czech Republic, France, Germany, Greece, Italy, Luxemburg, Netherlands, Portugal, Principality of Monaco, Spain, Sweden.
Accounts created with non-company emails are unable to access this Private Sale.
Click here to go to the registration page.
Enter Name, Last Name, Company Mail and choose the password you prefer.
Starting from the opening date of the Private Sale you will be able to view the catalog and complete your purchases.
Make sure you have logged in via the button in the official invitation you received.
After clicking on the button in the invitation, follow the wizard to complete the registration by creating the password you prefer associated with the email that received the invitation.
If the problem persist, please contact: privatesale@dodo.it
Only Pomellato and Dodo employees can invite friends and family.
To invite a friend follow these steps:
- Complete the registration for the Private Sale with your Pomellato or Dodo Company Mail
- Login to Private Sale
- Go in the section INVITE A FRIEND
- Enter the emails of friends and family you want to invite (6 maximum)
If you need help resetting your password, you can create new one by clicking on the "Forgot Password ?" button in the Login page.
SHIPPING
Yes, we ship in these countries: Austria, Belgium, Czech Republic, France, Germany, Greece, Italy, Luxemburg, Netherlands, Poland, Portugal, Principality of Monaco, Romania, Slovakia, Slovenia, Spain, Sweden.
Deliveries expected by May 30th.
We use DHL.
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.
The purchased Products will be delivered to the address indicated by the purchaser and the relevant shipping costs (equal to Euro 13,00) shall be borne by the purchaser.
PRODUCT
Products purchased on the occasion of the Private Sale cannot be returned or replaced.
We are sorry but we will not perform any repair, cleaning, polishing and refurbishing on the Products purchased on the occasion of the Private Sale.
If a purchased Product is no longer available, the purchaser will receive an automatic refund of the amount paid for the purchase of that Product.
The price of the Products will be available on the Website in Euro only.
OTHER
You can contact us through our mail: privatesale@dodo.it
We will be happy to assist you!